Refund Policy

Our Commitment to Satisfaction

We take pride in the quality of our services and offer a comprehensive refund policy for all purchases made on our website. If, for any reason, you are not satisfied with the service you have acquired from us, you have the option to request a full refund without any need for explanations. This refund option is available at any time, provided that your document(s) have not been submitted to us.

Refund Eligibility

Once we have received your service(s), your eligibility for a refund will no longer apply. However, as long as your service(s) have not been delivered, you can still request a full refund.

Non-Refundable Charges

Please be aware that processing and service fees, which are associated with our vendors and payment gateway, cannot be refunded. In the event of a full refund, the cost of the service fee will be subtracted from the refunded amount.

Governamental Processing

When processing some services, documents must go through one or more government agencies. While we make every effort to account for potential delays, we cannot be held accountable for changes in government agency processing. Consequently, refunds will only be considered for requests that have not yet been submitted to government agencies.

Shipping Costs

Should you choose document shipping, please note that the shipping fee is non-refundable. We provide tracking numbers for shipped packages but assume no responsibility for their delivery.

Refund Processing Time

Refunds will be issued using the same payment method that was used for the original purchase. The time it takes for refunds to be processed may vary depending on the payment method. Typically, refunds are completed within 2-10 days, although certain payment methods may take up to 45 days.

Get in Touch

If you encounter any issues or have questions regarding your purchase, we encourage you to contact us promptly. Our goal is to ensure your satisfaction, and we aim to respond to most inquiries via email within 24 hours during our business hours, which are from Monday to Friday, between 09:00 and 17:00.

Chargeback Policy

Should you require a refund, kindly submit a refund request to us. We value our customers and are committed to addressing any concerns promptly.

Please note that accounts associated with chargebacks will be permanently closed. Any prior purchases will no longer be accessible. Furthermore, PayPal disputes will result in the temporary suspension of your account until the dispute is resolved. We are obligated to report all chargebacks and PayPal disputes that are made without a prior refund request to the European Internet Fraud Agency.

Contact Us

If you have further inquiries or would like to initiate a refund request, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you.